Customer Support

Optomo Membership

Become a member of Optomo for free and receive the following benefits:

  • Express checkout - save your billing and shipping addresses.
  • Complete order history.
  • Special offers & discounts.
  • New product sample give aways.

Click here to become a member.

Payment Information

Accepted Forms of Payment

  • You can pay by Visa, MasterCard and:
  • We understand some people aren't in a position to use a credit card so we also offer the ability to pay by Direct Deposit and company cheque (but we're unable to ship orders until the funds have cleared in these cases).
  • You can also pay by PayPal if you prefer this method.
  • All prices on the website are in Australian Dollars and include GST where applicable.
  • You may be asked to supply extra information such as a copy of a Drivers Licence for large / expensive orders.

Goods and Services Tax - GST

As an Australia-based reseller, Optomo is required to charge GST where applicable. Nearly all products on Optomo's sites must have GST included, but some products are exempt. In any case the amount of tax charged will appear with the price, and is totaled in the checkout procedure.

When you place your order you will receive a confirmation that will include an appropriate Tax Invoice, indicating the taxable items and the appropriate tax amount. You will not receive a second Tax Invoice with the physical goods so you should keep the confirmation email.

Shipping Information

Delivery Countries

We only ship to Australian and New Zealand addresses. Please contact us for other international deliveries.

Delivery Method

All orders where possible are sent by courier service and can be tracked throughout the delivery process. Please contact us to receive your order tracking details if you did not receive an automatic email with them. You can provide written permission to leave the goods unattended at your front door, however please bear in mind that this will void your insurance cover. We can deliver to PO Boxes in most cases except for large bulky items. (Eg. Massage tables, BOSU etc.) Delivery to PO boxes may take longer than to a street address.

Delivery Costs

The standard delivery fee is a flat rate of $9.90 for regular courier delivery in Australia. For orders that are very bulky or going to a remote address, then we may need to charge extra for freight.

Bulky Orders/Remote Destinations

Some orders that are large size or extra heavy may result in an extra shipping cost. Also some orders to remote destinations may also be charged extra for shipping. In these cases we will notify you with the extra costs before dispatch.

Free Delivery

All orders that have a subtotal of $99 or more receive free delivery to Australian addresses only. Some extra large items such as massage tables or bulk orders will be subject to an extra delivery cost.

New Zealand Deliveries

Deliveries to NZ are sent via Express Courier International and require a signature upon delivery. The cost for delivery to NZ is $15 for parcels under 2kg and an extra $5 per kg for parcels over 2kg. We will contact you to confirm the shipping charge if extra is required. There is no free delivery option to NZ. Extra large products such as Massage Table cannot be sent to NZ. If a product is faulty and needs to be returned then Optomo will pay for the freight, if the product is being returned for another reason then the customer will pay freight.

Estimated Delivery Times (Business Days)

  • QLD Metro - 1-2 days
  • NSW Metro - 2-3 days
  • QLD Country - 3-4 days
  • NSW Country - 3-4 days
  • VIC Metro - 3-4 days
  • ACT - 3-4 days
  • SA Metro - 4-5 days
  • VIC Country - 4-5 days
  • SA Country - 5-7 days
  • TAS - 5-7 days
  • WA Metro - 5-7 days
  • NT - 7-10 days
  • WA Country - 7-10 days
  • NZ - 3-5 days

Express Delivery

Express delivery is available for certain destinations within the Australia Post Express network. Orders need to be placed before 1pm AEST and costs start from $15.00 (Bulky items or remote locations may cost more). Please contact us for an express delivery quote.

Credit Card Security

Our shopping cart pages use full 256-bit Secure Sockets Layer (SSL) transaction encryption to ensure all our customer's personal details are safe and secure. You can see that our checkout pages are secure by checking for a padlock icon on the status bar (must be enabled) of your browser. Our online transactions are handled by eWay who are externally audited each year to ensure we are Tier 1 PCI-DSS compliant, the highest level of compliance mandated by the major credit card schemes. Read our full Privacy Policy here.

Coupons

From time to time Optomo may issue an online coupon instead of a refund. If you have an online coupon, make sure to read the exclusions and instructions carefully. Please pay careful attention to the offer's start and end dates.

How to use your coupon code:

  • Proceed to the checkout when you've finished shopping.
  • Enter your coupon code in the appropriate box.
  • Verify your coupon was applied to the product price.
  • Submit your order and enjoy your savings!

Price Match

We will happily match any valid offer from another Australian online retailer if it is cheaper than one advertised on our website (including delivery).

Just email us with the offer that you have seen including the URL, Price and Date and we will get in touch with you.

Order Status

Pending - Order made but payment not received yet.

Paid - Order made, payment received and processed.

Shipped - Order has been dispatched for delivery to customer.

12 Month Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Health Fund Rebates

You may be eligible for a rebate from your health fund if you present your invoice with product details. It depends on your health fund, level of cover and the product ordered.

Bulk Orders

If you are a health professional and wanting to become a reseller or order in bulk then contact us for more information.

Terms and Conditions, Returns and Refund Policy

We abide by the Consumer Guarantees, Warranties and Refunds policy of the Australian Competition and Consumer Commission (ACCC).

Optomo offers a 12 month warranty against defects on all products. This warranty is in addition to other rights and remedies you may have under law.

If you wish to make a warranty claim please contact us by phone, email or surface mail.

If you have a problem with your order we require you contact us within 30 days of receipt of the order.

Returns and Refunds

Check that you qualify for a return:

  • Were the items purchased in the last 30 days?
  • Are your items in their original condition, unworn and unused?
  • Are they still in their original packaging, which must be in original condition?

You are entitled to return goods and ask for a refund, exchange or repair if the goods you purchased meet the following criteria:

  • Have a fault that you could not have known about at the time of purchase.
  • Are not the same as the description provided by the salesperson or advertisement.
  • Do not match the sample you were shown at the time of purchase

Optomo will exchange or refund a product that meets the above return and refund requirements. You are required to return the product in its original condition, preferably in its box undamaged, together with proof of purchase.

If a product is defective the customer may choose to have it either repaired, replaced or a full refund provided (including shipping fees).

Optomo will pay the freight for the return of products and also for the resupply of products where applicable.

Optomo will also agree to exchange products where the customer has ordered the incorrect size or type. Where a different product is resupplied there may be a cost adjustment. The customer will pay return freight if above conditions are not met.

Optomo reserves the right to refuse a return if the goods are returned without the original box, have clear signs of use or without the original product packaging and accessories.